Mystic Soul Interiors (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://mysticsoulinteriors.com, purchase products, or use our services.

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, billing/shipping address, email address, phone number, and payment details when you place an order or create an account.
  
• Account Information: Login credentials for customer accounts.
  
• Technical Information: IP address, browser type, device type, operating system, and browsing behavior through cookies and analytics tools.
  
• Communications: Messages or inquiries you send us by email or through contact forms.
  

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders.
  
• Provide customer support and respond to inquiries.
  
• Send updates about your order status.
  
• Improve our website, products, and services.
  
• Send marketing emails (only if you opt in — you can unsubscribe anytime).
  
• Comply with legal obligations and prevent fraud.
  

3. Sharing Your Information

We value your trust and will never sell your personal information. We may share your information only with:

• Service Providers: Payment processors, shipping carriers, and fulfillment partners (including third-party dropshipping partners) to complete your order.
  
• Shopify: Our store is hosted by Shopify, which provides e-commerce infrastructure and payment processing. For more details, see Shopify’s Privacy Policy: https://www.shopify.com/legal/privacy.
  
• Legal Compliance: When required by law or to protect our rights.
  

4. International Shipping & Duties

Some products are shipped directly from our international suppliers. While we manage the process securely, customs duties or taxes may apply, and these are the customer’s responsibility.

5. Cookies & Analytics

We use cookies to:

• Keep your shopping cart active.
  
• Remember your preferences.
  
• Collect anonymous analytics data (Google Analytics, Shopify analytics).
  

You can disable cookies in your browser, but some features of our site may not function properly.

6. Data Retention

We retain your order and account information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your personal data at any time.

7. Your Rights (Canada & International)

If you are in Canada, you have rights under PIPEDA including:

• Accessing your personal information.
  
• Requesting corrections.
  
• Withdrawing consent for marketing communications.
  
• Requesting deletion of your data, subject to legal requirements.
  

To exercise these rights, contact us at andrea@mysticsoulinteriors.com.

8. Security

We use industry-standard encryption and security measures (SSL, secure payment gateways, Shopify’s PCI-DSS compliance) to protect your information.

9. Children’s Privacy

Our website is not directed at individuals under the age of 18. We do not knowingly collect data from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect business or legal changes. The updated version will always be posted on this page with the “Effective Date.”

11. Contact Us

Mystic Soul Interiors

📍 Calgary, Alberta, Canada

📧 andrea@mysticsoulinteriors.com

📞 403-483-4108